Frequently Asked Questions

What is the most effective carpet cleaning method?
The most recommended method is Steam Cleaning or Hot Water Extraction, which we utilize for deep and thorough cleaning. Our powerful truck-mounted system removes more dirt and debris than dry methods, ensuring superior results. This method is endorsed by major carpet manufacturers like DuPont and Shaw Carpet Industries, as well as the IICRC.

Are the cleaning products you use safe?
Yes, all our cleaning solutions are soap-free, odor-free, hypoallergenic, non-toxic, and free from VOCs. They are made from natural ingredients, making them among the safest products available in the industry.

How long does it take for carpets to dry?
To allow for proper drying, we recommend keeping pets, children, and foot traffic off the carpet for at least six hours. With proper ventilation, carpets may feel dry within 24 hours. Plastic tabs and foam blocks under furniture should also remain in place for 24 hours to prevent color transfer.

Do you move furniture before cleaning?
Yes, we move lightweight furniture such as chairs, tables, and sofas as part of our standard service. However, heavier pieces like beds and entertainment centers remain in place for safety and liability reasons.

Can you clean carpets or rugs over hardwood floors?
Yes, our cleaning system is designed to prevent oversaturation, protecting hardwood floors. For oriental and woven rugs, we recommend professional in-house cleaning for optimal results.

Do you clean Berber carpets?
Yes, Berber carpets require a specialized approach to ensure thorough cleaning. Our method effectively removes dirt trapped beneath the loops for a refreshed appearance.

Can you clean Sisal, Seagrass, and natural fiber rugs?
Yes, but these materials require careful evaluation. Sisal rugs, in particular, are highly sensitive to moisture and may show water rings, discoloration, or shrinkage.

Do you clean wool carpets and rugs?
Yes, we use specialized products, lower temperatures, and controlled pressure to clean wool carpets safely. Extra care is taken to ensure proper drying for the best results.

Can you clean Haitian cotton fabrics?
Yes, we use a specialized Haitian cotton cleaner or dry-cleaning methods based on the fabric’s condition. Each piece is assessed individually to determine the best cleaning approach.

Do you clean delicate fabrics like Silk, Chintz, or Microfiber?
Yes, we clean delicate fabrics with specialized techniques to prevent damage. These materials typically dry within one to three hours.