Frequently asked questions
What areas do you serve?
We serve all of South Florida — Miami-Dade, Broward and Palm Beach counties — from Homestead to Jupiter, for both homes and businesses.
What is the most effective carpet cleaning method?
Steam cleaning, also called hot water extraction. Our truck-mounted system removes more soil than dry or portable methods, and it's the method recommended by major carpet manufacturers and the IICRC.
Are your cleaning products safe for kids and pets?
Yes. Our solutions are soap-free, hypoallergenic, non-toxic and VOC-free, so they're safe for your family, pets and the environment.
How long does it take for carpets to dry?
Keep kids, pets and foot traffic off for at least six hours. With good ventilation, carpets are usually fully dry within 24 hours. Leave the plastic tabs and foam blocks under furniture for 24 hours to prevent color transfer.
Do you move furniture?
Yes, we move light furniture like chairs, tables and sofas. Heavy pieces such as beds, dressers and entertainment centers stay in place for safety.
How often should I have my carpets cleaned?
Every 6–12 months for most homes. Homes with pets, kids or high-traffic areas benefit from more frequent cleaning.
Can you clean rugs over hardwood floors?
Yes. Our system is designed to avoid oversaturation, protecting the hardwood underneath. For fine oriental and woven rugs we may recommend in-plant cleaning.
Do you clean wool, Berber and natural fiber rugs?
Yes. Wool gets specialized products, lower temperatures and controlled pressure. Berber needs a specific approach to lift soil from under the loops. Sisal and seagrass are very moisture-sensitive, so we evaluate them first.
Can you clean delicate fabrics like silk, chintz or microfiber?
Yes — we use specialized low-moisture techniques for delicate upholstery. These fabrics typically dry in one to three hours.
What is the 21-Day Like-New Look Guarantee?
If you're not completely satisfied with the results within 21 days, call us. We'll come back and re-clean the area at no additional charge.
Same-day appointments available.
Free, no-obligation quotes. 10% off routine maintenance plans.
